Free Standard Au Shipping on Orders Over $99
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
DETAILS:
The Tassy Platform Pastel Moccasin is made from luxurious sheepskin wool, guaranteeing snug warmth during cold days. These straightforward yet modern slippers feature a water-resistant upper, making cleaning and maintenance a breeze. The updated classic design, enhanced with a hint of style, seamlessly complements various loungewear choices or pairs perfectly with jeans for a laid-back and comfortable outing.
Colours: Olive, Goat & Forest
Plush sheepskin lining and insole for ultimate cosiness
WOMEN
So disappointed with how small these are. I originally ordered a size 8, which all of my other UGG shoes are. Once they arrived I couldn't even get them on my foot! So, I paid around$20 for a return label to exchange them for a size 9. It took the exchanged pair 17 days to arrive and once again, they are too small! I'm not going to pay to exchange them yet again. I'll instead try wearing them and see how much they loosen once worn for a bit but if they are still unwearable I'll try selling them on marketplace and order again elsewhere. I have never had to order a size 10 in anything. Very disappointing!
These are my favourite footwear now and would totally recommend them to others. Sizing is accurate.
Great product great winter wear
Fab product, slow delivery though.
Darker olive in real life keep that in mind
The UGG Store offers free delivery Australia wide for all orders over $99.
The UGG Store shipping internationally to New Zealand only.
We are processing your orders as quickly as possible, most orders placed during business hours gets processed and shipped within a couple of hours of ordering, others could take up to 2 business days. Australian orders are sent via Australia Post eParcel and other couriers and best efforts are made to deliver products to you within 5 working days. All deliveries are issued with a tracking number.
International orders may be delivered to you by either the local post office or a local courier. Depending on your area & country, most orders will be delivered by your local post service, so the package will be received with your regular mail.
If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. *Your signature may be required upon delivery.
Please note that these are estimated delivery times only, therefore The UGG Store is not guaranteeing delivery dates. Please kindly note that Registered Shipping only has limited tracking access and the tracking number will only be valid in your country’s Post Tracking System once it has reached the local postal services for scanning and processing.
If your parcel is delayed, lost or damaged in transit, you must notify us within 30 business days from the shipment date.
By placing an order, you are responsible for the cost of return shipping back to us, if you simply change your mind. Please refer to our Returns Policy for further information on how to return your packages.
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